Warranty

FusionElementWatches One-Year Service Warranty

FusionElementWatches provides a comprehensive one-year warranty for all watches from the date of invoice, unless otherwise specified in the listing or invoice.

What is not covered under the Service Warranty

Pocket watches, quartz movement watches, straps, jewelry, and accessories are not covered by this warranty. Due to the nature of mechanical and quartz watches not maintaining perfect accuracy, the warranty does not cover time discrepancies, nor does it cover damage resulting from wearer abuse or misuse, such as knocks, dents, crushing, and scratching. The warranty excludes cracked, scratched, or broken crystals, as well as water damage. Any alterations, repairs, or custom work carried out without prior written consent from FusionElementWatches will void this warranty. Additionally, any repair attempts, modifications, or tampering by technicians not authorized by the company in writing will nullify this warranty. The warranty does not apply to wholesale/dealer orders.

The FusionElementWatches one-year service warranty is applicable only to customers based in the U.S. It does not extend to international transactions. All international sales are considered final.

The warranty is non-transferable and is valid exclusively for the original purchaser.

How do I get my watch repaired under FusionElementWatches One-Year Service Warranty

All warranty repairs must be conducted at FusionElementWatches. Please contact us at 801-742-7099 / support@fusionelementwatches.com to obtain written authorization and instructions before sending your watch for warranty repair.

We will not be liable for any watches sent to us for repair without prior notification. FusionElementWatches is not responsible for any watches lost in transit during warranty repair.

FusionElementWatches is an independent watch dealer. We are not an authorized retailer for any of the brands we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. FusionElementWatches exclusively sells pre-owned Rolex watches and offers its own warranties on the watches it sells. The Rolex Watch Company (www.rolex.com) or any of its subsidiaries are under no obligation to warranty-service watches sold by FusionElementWatches.